Refund & Returns Policy
Overview
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted:
- Items with obvious signs of use
- Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and credited to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account first.
Then contact your credit card company and your bank, as processing times may vary. If you still have not received your refund, please contact us at info@essenzahouse.com.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@essenzahouse.com.
Gifts
If the item was marked as a gift and shipped directly to you, you may receive gift credit for the value of your return once the returned item is received.
If the item was not marked as a gift, the refund may be sent to the original purchaser.
Shipping Returns
To return your product, please contact us first for return instructions. You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Need Help?
For questions related to refunds and returns, please contact us at info@essenzahouse.com.